Frequently Asked Questions

We put customer satisfaction first. It is important for us always to be available with efficient and prompt customer service.

I need telephone numbers for my Customer Support, can you take care of this?

Yes, we can activate and provide you with numbers for nearly 120 countries globally. Numbers can be PSTN (regular landlines in a major city), Toll Free Numbers or Premium Rate Numbers.

How long does it take to start operating my services with Call Center Solutions?

This will depend on the type of service, its delivery option and its complexity. Virtual Assistant for example can be activated within a matter of hours. Post contract signature, to go live date ranges from 1 to 3 months depending on the scale of the project and the complexity of the services. Work from home teams provide faster scalability (up to 70%) combined to on-site delivery.

Where are you Located?

Our head office, marketing and business development center is based in the West Midlands, UK and we also have business centers in North America, United Kingdom and India.

Which language do you support?

Currently we only support the English language.

Are your Agents Virtual or Automated?

We don’t believe in virtual or automatic chat agents because a virtual agent cannot provide customized information. We have trained human chat agents for all our services.