Engage, Convert and Keep Your Customers Satisfied
Resolve your customer’s queries in real time using our Live Chat options and deliver an exceptional customer service experience. Businesses and organisations all around the globe use Live Chat to help their customers and resolve issues.
What are the benefits of using live chat support services?
Our Live chat support services
- Assist your customers
- Provide technical support to customers
- Increase customer satisfaction
- Turn visitors into customers
- Increase registrations
- Increase your ROI
- Generate leads at a cost-effective price
- Cross-sell & up-sell
- Reduce cancellations
- Save time, effort and resources
- Deflect your toll free calls to the chat support team
- Save on phone bills
- Effective email marketing and lead generation.
Outsourcing Live Chat Support Services to Call Center Solutions
Call Center Solutions, have trained chat support professionals who provide expert services, such as technical support, assistance in ordering, customer services, lead generation, questions associated with billing, information on products/services, order processing queries, order confirmation, order verification and sales related queries amongst others. We offer a wide range of live chat support services such as proactive chat, visitor initiated chat and forced chat.
Dependant on your needs, we can provide our services 24×7, 365 days of the year so you will not miss any client queries. We can supply your customers with professional and precise live chat support services, which will provide them instant answers to their questions and resolve their issues. Our professional team will be well versed in your products and services and can offer your customers information instantly. We are experts in cross-selling and up-selling to customers. We can provide you with comprehensive statistics and reports and information gathered from chat satisfaction surveys so that you will be able to keep track of client satisfaction with regard to their live chat experiences as well as customer queries and requirements.
There are immense benefits to be achieved by outsourcing chat support services to Call Center Solutions. This can be in the form of more visitors who come to your website which we will lead to increased revenues as more website visitors will be converted into prospective customers. Your customer’s questions will be addressed instantaneously by our chat support service personnel resulting in them experiencing a shorter sales cycle. By utilising our expert Live Chat Support services you will be able to increase the trust your customers have about your products and services which in turn will lead to increased brand loyalty.