Live Technical Support

HELP YOU CLIENTS WITH THE DIVERSE RANGE OF SUPPORT OPTIONS WE OFFER

Customer retention is crucial when it comes to a competitive climate. Whether your customer stays with you or leaves you for a competitor can be dependant on your customer service and the level of after sales technical support he receives. We can deliver a wide array of technical support services which can strengthen your business services and help grow customer loyalty.

SKILLED PROFESSIONAL PROBLEM SOLVERS

The help desk is the link between the customer and the company, it’s your support team that represents the human face of the company. So it is vital that they show the utmost competence, efficiency and above all, professionalism when going about their duties. The most significant fact is that our agents at Call Center Solutions are problem-solvers instead of just being script-readers. They have the necessary industry experience and professionalism to cope with any problem your customers are facing.

Call Center Solutions agents make each customer interaction personalised and enjoyable with every caller because they possess the perfect balance of technical and interpersonal skills. We are able to adjust to new technologies and business requirements with ease and are equipped to handle any eventuality.  On top of solving problems quickly, we ensure that your company’s reputation for quality is safeguarded and augmented.

TROUBLESHOOTING TECHNICAL ISSUES

Experienced administrators and technical managers with expertise in how to troubleshoot bugs, product hiccups and more, they make up the core of our trained team. We can replicate and troubleshoot issues across many different types of servers.

IMMEDIATE RESPONSE TIMES

We have the advantage of having regional centers across the world. This enables our Support Service Agents to cover any hours that you need to outsource. live support is available immediately. With our service level agreement with you, we agree on timings for us to answer bulk request tickets.  Contact Call Center Solutions to work on service level agreements that you require to make your business work harder and increase customer satisfaction.

CONNECT TO YOUR EXISTING HELP DESK

The significance of our service is we can connect to your existing help desk if you already have one set up. You can continue your current processes as you always did and you can even answer a share of your tickets yourself if you prefer to. We can handle the tickets you assign to us. We can also be the first point of contact on tickets and we can assign or escalate tickets as requested from us, depending on what you prefer.

FOR MORE DETAILS JUST SCHEDULE A CONSULTATION

Each system is different. Some are more complex than others. So please contact us, let us know more information about what you need, and we will let you know how we can help.